Job Title:

Parent Family and Community Engagement (PFCE) Specialist


Matrix Head Start

Job Description/ Duties:

To provide direct supervision and management to the Family Advocate staff to ensure knowledge of the Early Head Start/Head Start Performance Standards, NASW and Family Community Partnership. Work with the Child Care Providers and Partners to assist in meeting the needs of the families enrolled in the program. Will work with Child Care Providers and Parents to engage them in Policy Council and ensure CCP is represented. To determine training and professional development needs of Family Advocates to enhance employee performance and to perform related work as required.



  • Understand the Parent Family and Community Engagement framework.
  • Establish daily work plan for the Family Advocates (FA) staff to adhere to Head Start Performance Standards and Matrix policies and procedures.
  • Develop systems for FA staff trainings based on skill set needed at the child care center level.
  • Set up systems to direct services with families including the Family Partnership Agreement process, Aspire Matrix case management process, and referral and follow-up activities.
  • Collect and monitor In-Kind (non-federal share match) for CCP
  • Ensure Parent participation in Policy Council
  • Conduct quarterly file audits and on-going case reviews.
  • Establish and maintain records to facilitate follow-up services to families in coordination with staff.
  • Possess a clear understanding of child tracking and documentation system in conjunction with the ERESA, Nutrition, and Health Assistant Managers.
  • Develop record keeping system for managing and storage of the children’s files.
  • Assist in the responsibility of the tracking of data and provide accurate information for the annual Program Information Report (PIR) as well as for monthly reporting.
  • Develop/implement and monitor adherence to procedures for reporting abuse and neglect.
  • Establish policies and procedures for maintaining confidential family data records to include completed forms, referral, follow-up, agency contacts and family contact reports.
  • Prepare goals and objectives for the grant application and continued monitoring of such.
  • Must work in recruitment of children for the program and assist in maintaining enrollment.
  • Evening and weekend work may be required.
  • Participate in grant writing opportunities.
  • Participate in the Self – Assessment Process.
  • Participate in tracking the professional development of staff.
  • Obtain required Food Handler’s training.
  • Other related duties as assigned.



  • A minimum of a Bachelor’s degree Early Childhood Education and/or Social Work or other related human service field.
  • Two (2) years supervisory/management experience preferred.
  • Knowledge of services provided by various local social service agencies.
  • Considerable initiative and resourcefulness in recruiting skills.

NOTE:  Equivalent combinations of education and experience that could provide the required knowledge, skills and abilities, will be evaluated on an individual basis.

Candidate must pass requirements for licensing including criminal clearance, Central Registry Clearance, and drug screen.

If applicable federal, state or local Head Start or child care regulations, now or as amended in the future, contain additional requirements or qualifications for this position which are not specifically stated in this Job Description, the requirements and qualifications will apply, even if not specifically set forth in this Job Description.

Bilingual preferred (English/Spanish or English and other languages present in the local area).  Within 90 days of employment, must obtain and continually maintain basic first aid and pediatric CPR certification (or sooner if required by local/state regulations).  Acceptable tuberculosis screening results, a clear criminal records check (including child abuse registry check if required by state regulations) and an initial health exam are required post job offer and prior to employment.   To drive agency vehicles (if applicable), must have a valid driver’s license and be insurable by the Matrix Human Services insurance carrier and have a Motor Vehicle Record acceptable to Matrix Human Services.


All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance.  All employees of Head Start must adhere to the federal regulations and requirements for Head Start operations including the Performance Standards, Licensing rules, and be of Good Moral Character as stated in Code of Ethics.


  • Must have a client focused attitude.
  • Must have demonstrated computer skills, and pass a computer competency test.
  • Must be able to read, write and communicate in Standard English.
  • Ability to write clear and accurate reports.
  • Able to maintain confidentially in all discussions and records.
  • Good organizational skills and time management skills.
  • Good supervisory skills.
  • Must be resourceful, patient and sensitive to the needs of staff and children and families.
  • Must be culturally sensitive to work in a diverse community.
  • Must be physically and mentally capable of performing duties of the classification.
  • Must have transportation, insurance and valid driver’s license in order to attend meetings, training and other events.
  • Must be able to handle crisis situations.

Employer Info:

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